Privacy Policy
INTRODUCTION
This privacy policy is applicable to Rohling International Pty Ltd (ABN 78 158 555 634), relating to Rohling International Pty Ltd’s (“Rohling International” or “Rohling”) ventures in Australia. This following privacy policy outlines how we collect and use your information that is covered by the Privacy Act. It is not intended to cover groups of personal information that are not covered by the Privacy Act.
Rohling International’s website service is managed by their team, located in Sydney, NSW, Australia. Rohling will protect the privacy of its users.
Please note that “Personal Information” in this privacy policy means any information from which your identity is apparent. If you send us a contact or feedback form that information is managed through our email system.
For any further queries relating to this privacy policy, please email info@rohling.com.au.
PERSONAL INFORMATION
Any contact made to Rohling International may require us to collect your name, phone number and email address which is all details nominated by you and any potentially other identifying information you provide. We only collect and use personal information when it is required for official business purposes.
Mainly, Rohling International gathers and stores personal information that is in relation to the contact information and roles within the organisations that engage with Rohling International, which includes but is not limited to its clients, suppliers and other business contacts. This information usually includes names, business addresses, telephone numbers, email addresses and job titles. During the engagement of professional services with its clients, Rohling International may store personal information that includes more specifics and detail, however this depends on the service(s) that Rohling International is engaged to provide, and this information is not normally sourced through our website.
Rohling International gathers most information directly from individuals. Rohling International may be provided with this information via forms filled out by individuals, face-to-face meetings, emails, telephone conversations, when individuals use Rohling International’s website (www.rohling.com.au), including sub-pages, or Rohling International’s social media, or by third parties. When individuals contact Rohling International, Rohling International may keep a record of this correspondence. Due to the personalised type of Rohling International’s business and digital transformation strategies, usually it is impractical to work with individuals or clients on the basis of anonymity, or via a pseudonym. This is possible sometimes, however, when, for example, Rohling International is seeking feedback – either from employees, contractors or client feedback in general.
Please do not give us other personal or sensitive information and you are not required to provide the above Personal Information.
We do not share any Personal Information with any third party unless otherwise directed by law or unless expressly given permission by you. You may opt out of further contact from us at any time.
HOW WE USE PERSONAL INFORMATION
Usually, the main reasons why Rohling International collects and uses personal information are to provide business services; engage in correspondence with employees, contractors and clients; to inform clients and other individuals of services and events that Rohling International is offering and hosting; for internal and external administration and management purposes, including reporting, recruitment, invoicing, payroll and account management; general services necessary for the employment of Rohling International’s personnel; and other purposes in relation to Rohling International’s general business. If or when an individual chooses not to provide Rohling International with this personal information, as is their right, it is important to be aware that Rohling International may not be able to do the necessary things related to its business operations as listed above.
It is possible that Rohling International could collect and use personal information about individuals for the purpose of marketing the services that Rohling International provides, including by email. It is always possible, however, for individuals to opt out of any marketing correspondence from Rohling International by emailing info@rohling.com.au.
If personal information is collected used in alternate ways that are not stated in this privacy policy, Rohling International will ensure that it is done so in compliance with the specifications of the Privacy Act. It is important to note that generally, employee records are not subjected to the Privacy Act, which therefore means that this privacy policy may not apply to Rohling International’s handling of employees’ personal information. For any further questions or more information, please contact Rohling International on info@rohling.com.au.
HOW WE PROTECT YOUR PERSONAL INFORMATION
To help protect the privacy of data and personal information we collect and hold, we maintain technical and administrative securities in line with our internal data security policy.
Our employees all are aware and follow the internal policies and understand the importance of confidentiality and maintaining the privacy and security of Personal Information. Rohling restricts access to Personal Information to only employees who need it, to provide you with our services.
Generally, Rohling International does not disclose personal information to external individuals or organisations, however exceptions to this include if the use or disclosure of the personal information is authorized by this privacy policy; there is a belief by Rohling International that it is necessary for the delivery of a product or service that has been requested by the individual or client; for the maintenance of or relation to the role of Rohling International’s partners, employees or contractors, it is deemed necessary (for example: police checks); for the protection of rights, property or personal safety relating to members of the public, or Rohling International’s clients or interests; Rohling International is or may be transferring some or all assets/operations to another party due to the sale of some or all of the business of Rohling International; a client or individual gives consent; or this disclosure is necessitated or allowed by law, regulation, rule or professional standard.
For the purposes of maximising quality and efficiency of Rohling International’s business services and operations, Rohling International does use a range third party of software and service providers. Individuals/organisations external to Rohling International, therefore, may sometimes be able to access (with authorisation) personal information stored by Rohling International, or may gather and use this personal information from or on the behalf of Rohling International (including but not limited to independent contractors/consultants, providers of travel services, software/IT providers, and event management services). It is required for Rohling International’s software and service providers to comply with Rohling International’s and the Privacy Act’s privacy guidelines, which includes no unauthorised storing, using or disclosing any personal information that is provided to them by Rohling International.
It is possible that Rohling International would share impersonal and anonymous data for the purposes of research or marketing. Rohling International does not sell/trade personal information with third parties, with any exceptions being outlined in this privacy policy. In the instance of employees/contractors of Rohling International acquiring third party services and products following an arrangement or agreement between Rohling International and that third party, it is possible that Rohling International would deliver individuals’ personal information to the aforementioned third party, which could include data relating to individuals’ use of these services.
COOKIES AND WEB ANALYTICS
This privacy policy applies to all personal information that is gathered via Rohling International’s website (www.rohling.com.au), as well as all personal information that has been supplied to Rohling International directly from individuals and clients (for example, from the completion of registration/RSVP/contact forms) on the website. Rohling International may store specific statistics concerning the users of its website’s services (for example, the browser types and domains of individual users), however this is only in order to properly manage Rohling International’s website, and to maximise the users’ experience. It is important to note that due to the nature of the aforementioned gathered information, individuals cannot be specifically identified; the personal information is only used to ensure an optimal user navigational experience.
To provide you with an efficient and effect service through our website and to improve your experience on this site, we may use ‘cookies’. Cookies are an industry standard and most major web sites use them. You may refuse the use of cookies by following publicly available instructions on browser settings and this is the each users option. Do note that, without the use of cookies, some functionality of this website not be available.
Our website may contain links to other websites and contact, which are not response for their privacy and cookie practices. You will need to refer to their privacy policy.
Our website uses Google Analytics, which transmits website traffic data to their servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
When it comes to cookies or web beacons on Rohling International’s website, generally, individuals can disable and manage their preferences through their browser. The usability and navigation of Rohling International’s website will generally not be affected by refusing cookies or web beacons. Cookies may be used on Rohling International’s website due to the presence of external links (for example, Rohling International’s LinkedIn page), or tracking tools such as SquareSpace Analytics and Google Analytics. There may be occasions where Rohling International will advertise using third party media hubs or websites, in which case, web beacons may be used to track traffic as a result of these advertising campaigns.
It is important to note that personal information is not accessed by Rohling International when users permit cookies and web beacons. Rohling International, however, is not responsible for any cookies or web beacons that are owned and operated by third party websites that lead to Rohling International’s website. Any links to third party websites hosted on or posted by Rohling International’s website and social medias is not an endorsement, promotion or warranty of any services, products, positions or beliefs published on or advertised on that website.
If you require more information on cookies or web beacons and their involvement with Rohling International’s website, please contact info@rohling.com.au.
PERSONAL INFORMATION SECURITY
Rohling International may save some of the personal information gathered on our internal contact information systems, depending on the reason that Rohling International gathered the information (for example, an information request or an event RSVP). Rohling International’s partners and authorised employees/contractors may be able to access this personal information for use, however it is important to note that the use of this information is only in compliance with this privacy policy.
It is important to note that Rohling International strives for best industry practice specifically regarding the security of any and all personal information that Rohling International stores. Rohling International strives through all reasonable measures to ensure the security of any and all personal information stored (electronic or hard-copy), and aims to keep this information as accurate and current as possible. It is a requirement for Rohling International’s employees/contractors/affiliates to respect the confidentiality of any and all personal information stored by Rohling International. Rohling International does not store any personal information when there is not a legal or business requirement to do so.
INFORMATION ACCESS
Access to personal information upon the request from an individual will be provided by Rohling International, with the exception of certain limited instances whereby the withholding of this information by Rohling International is permitted (such as an instance where allowing for this information to be accessed would compromise another individual’s/client’s confidentiality/privacy). If an individual/client requests for access to their personal information, Rohling International will ask for identification (for example, passport or driver’s licence) to verify that the individual/client that aligns with the personal information.
For more information on the personal information that Rohling International holds, please contact info@rohling.com.au.
POLICY EFFECT
Due to the complex and fast-paced nature of Rohling International’s business, this privacy policy may require changes as Rohling International’s business processes expand and move forward. Rohling International aims to keep this privacy policy current, and may update this privacy policy at any time, which will be published on Rohling International’s website. In the case of an updated privacy policy being published on Rohling International’s website, the amendments of this privacy policy will apply between Rohling International and clients/individuals/website visitors whether specific notice of these changes has been given or not.
OUR OBLIGATIONS
As a small business, we are bound by the Privacy Act 1988 and in recent internal audit are in apposition to be compliant with the principles of ISO27001.
HOW WE DEAL WITH COMPLAINTS AND REQUESTS
You may request access to Personal Information about only you, that we hold at any time, and provide instructions to us to correct only your Personal Information if you find that it is not correct. You can also make a complaint about our handling of your Personal Information in line with the contact details below.
To protect your privacy and the privacy of others, we will ask for evidence of your identity before we can grant you access to your information only or for us to change the information.
You can contact us by email. We undertake to respond within 30 days. If, for any reason we are unable to process within that time, we will provide you with a the proposed date for us to respond.
CONTACT US
Contact us here about your privacy concerns.
Alternatively, you can write to the Managing Partner at info@rohling.com.au.