Privacy Policy
Privacy Policy – Rohling
INTRODUCTION
This is the privacy policy of Rohling Pty Ltd ABN 78 158 555 634(“Rohling”, “we”, “our” or “us”).
This privacy policy outlines how we collect and use your personal information, as defined under the Privacy Act 1988 (Cth) (“Privacy Act”), in accordance with the Privacy Act and the Australian Privacy Principles (“APPs”) under the Privacy Act.
We ask that you read this privacy policy carefully as it sets out how we collect, use, disclose, store and otherwise handle your personal information. By submitting your personal information to us, including through our contact or feedback forms, or by using our websites, products and/or services, you acknowledge and consent to the collection, use, disclosure, storage and handling of your personal information in accordance with this privacy policy.
If you do not provide your personal information to us, or once provided, request us to not hold or use such personal information, we may not be able to provide you with our products or services.
PERSONAL INFORMATION WE COLLECT AND HOLD
We may collect your personal information when you make contact with or otherwise interact with Rohling, including when you visit our website, meet with us at trade shows or industry events, or engage with us in relation to our products and/or services. The personal information we collect may include, but is not limited to:
- your name, phone number and email address;
- your business address and job title;
- other information that is reasonably relevant to your interactions with us, such as records of our engagement, feedback, dealings or enquiries and your procurement of any products or services from us;
- information about your preferences and interests so that we can improve our product and service offerings to you;
- any other personal information you provide to us in relation to your access to our website and any other engagement, dealings, enquiries or other interactions with us.
When visiting our website or interacting with us, we may also collect and store the following information:
- your IP address;
- your browser type;
- the date and time you access our website;
- the third party website you were visiting before you came to our website;
- details of the parts or webpages within our website that you visit;
- the time spent on those parts or webpages and information searched on or accessed on our website and other use statistics; and
- other transactional information about your access to our website.
Where you engage, deal, enquire or interact with us on behalf of an organisation, you represent and warrant that you have obtained all necessary consents to provide to us with any information relating to other persons in your organisation.
HOW WE COLLECT AND HOLD PERSON INFORMATION
We only collect personal information through lawful and fair means. Generally, Rohling collects personal information directly from you. The circumstances in which we may collect personal information from you include, but are not limited to:
- in forms you submit to us;
- when you communicate with us, including through face-to-face meetings, emails, telephone conversations, chats or through our social media channels;
- when you apply for, or register your interest or enquire about our product or service offerings;
- when you register an account with us or sign up to receive newsletters or other communications from us;
- when you are browsing or accessing our website; or
- when you engage, deal or interact with us.
We may obtain personal information from a third party, including third parties we partner or work with to deliver products and services to you, from publicly available sources, or other third parties where you have consented to such disclosure.
Where we collect personal information about you from a third party (including a third party service provider), we will seek to advise you as soon as and as far as practicable, that this information has been collected and the circumstances of the collection.
HOW WE USE PERSONAL INFORMATION
We collect, hold, use and disclose your personal information for the purpose of providing, administering and improving our products and services or otherwise to interact with you. This includes, without limitation:
- to communicate with you, including about our products, service offerings and events;
- to verify your identity, answer your questions, respond to your complaints and provide you with customer support services;
- to engage with you in relation to our training and recruitment activities;
- delivering, administering and improving our product and service offering, including to undertake product and service development, quality control and research to improve our website, products and services;
- business development and marketing purposes;
- internal and external administration and management purposes, including reporting, invoicing, sales and account management;
- insurance purposes;
- to work with our contractors and product and service partners to provide you with our products and services;
- to enforce our legal rights or comply with our legal obligations;
- as set out in an applicable collection statement; and
- as otherwise permitted or required by law (such as to comply with obligations under the Privacy Act in relation to mandatory data breach notification)
We may also disclose your personal information to:
- third parties that assist us in providing products and services to you, including our third party software partners, contractors, parties that manage our websites and third parties that assist us with our internal administration, business, sales, marketing, data collection, industry analysis and research and communication functions;
- third parties Rohling works with as part of its ordinary business activities, including independent contractors/consultants, providers of travel services, software/IT providers, and event management services providers;
- third parties which you instruct or authorise us to disclose your personal information, including third party providers of products and services where you have expressed an interest in their products or services more generally;
- government and regulatory authorities, as required or authorised by law;
- our professional advisors; or
- other third parties permitted by law.
Third parties to whom we disclose personal information may from time to time be located overseas, including, but not limited to, our partners and service providers located in the United States. You consent to any such overseas disclosure and acknowledge APP 8.1 will not apply to such disclosure.
We may disclose your personal information to third parties in connection with any actual or contemplated sale or reorganisation of the whole or any part of business of Rohling including in connection with a sale or other transaction involving the disposal of all or part of our business or assets, the financing of such a sale or transaction, any due diligence in connection with such a sale or transaction and, subject to applicable law, completion of any such sale or transaction.
HOW WE PROTECT YOUR PERSONAL INFORMATION
We take all reasonable efforts to keep personal information which we collect and hold secure and protected from unauthorised access. To help protect the privacy of data and personal information we collect and hold, we maintain technical and administrative securities in line with our internal data security policy, which includes maintaining physical access restrictions and passwords to our computer systems.
While we take steps to protect your personal information, we cannot fully guarantee the security of any information you transmit to us over the internet. Therefore, we do not warrant the security of any information you transmit to us over the internet and you do so at your own risk.
We will continue to store and hold your personal information indefinitely, until such time as we no longer need it for any purpose for which the information may be used or disclosed under this privacy policy or under applicable privacy laws. We will destroy, delete or de-identify your personal information within a reasonable time after the end of such period unless we are required by law to retain it.
COOKIES AND WEB ANALYTICS
When you visit our website, Rohling may store specific statistics concerning your use of our website’s services through the use of cookies (for example, the browser types and domains of individual users), however this is only in order to properly manage our website, and to maximise your experience. It is important to note that a cookie does not identify you personally but does identify your computer or mobile device (by your web browser).
You may refuse the use of cookies by following publicly available instructions on browser settings. However, without the use of cookies, the functionality of our website may be impacted.
Our website may use Google Analytics to undertake analysis and tracking of our website. Google Analytics transmits website traffic data to Google’s servers. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We may use reports provided by Google Analytics to help us understand website traffic and webpage usage. Further information on the terms of use and the privacy options of Google are available on: http://www.google.com/analytics/terms/us.html.
Please note that Google has their own privacy policies which are independent from ours. We do not accept responsibility or liability for these policies and procedures. Before using our website, please inform yourself about Google’s privacy policy (http://www.google.com/privacy.html).
THIRD PARTY SITES
Please be aware that our website may contain links and pointers to other websites maintained by third party providers. These links are provided for your convenience only.
These third party websites are not under our control and we are not responsible for such sites (including the suitability for your intended use of those sites). We do not endorse or recommend any third party website or any associated provider organisation or third products or services. You are responsible for reading the privacy policies or statements of those third party websites.
INFORMATION ACCESS AND CORRECTION OF PERSONAL INFORMATION
We encourage you to provide regular updates in relation to your personal information to ensure that the personal information we hold is up-to-date, accurate and complete.
You are entitled to request access to or correction of your personal information that we hold. You can make a request for access or correction by contacting us using the contact details set out below.
We will endeavour to respond to your request within a reasonable time period or as soon as practicable in a manner as requested by you. We will normally respond within thirty (30) days. Before actioning any request, we may request further information to verify your identity (such as a driver’s licence). While a fee will not apply to you making a request for access or correction, we may charge a fee for the costs associated with your request as permitted under the Privacy Act.
There may be circumstances where we refuse to provide you with access to or correct your personal information. This includes, but is not limited to, where:
- giving access would pose a serious threat to the life, health or safety of others, or to public health or public safety;
- giving access would have an unreasonable impact on the privacy of others;
- the request for access is frivolous or vexatious;
- giving access would be unlawful; or
- denying access is otherwise required or authorised by law.
If we refuse to provide you with access to or correct your personal information, we will provide you with an explanation in writing. In some circumstances where we correct a record, we may still require the retention of the original record.
MARKETING COMMUNICATIONS
You may elect to opt-out of receiving certain or all marketing and promotional communications at any time by contacting us using the details below or by any other simple means to opt-out that we provide you.
Some of product and service offerings may include a marketing and promotional communications feature which cannot be removed and, as such, you may not be able to access or use some of our product or service offerings if you elect to opt-out of all promotional and marketing communications.
HOW WE DEAL WITH COMPLAINTS
You may make a complaint about our handling of your personal information by contacting us using the contact details below. We make seek to verify your identity before responding to your complaint.
We request that you contact us first in writing in relation to any complaint you may have. We will use reasonable endeavours to respond to your complaint in writing as soon as possible and in accordance with any time periods required by law.
For information about privacy generally, or if we are unable to resolve your complaint to your satisfaction, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au and on 1300 363 992.
CONTACT US
Please contact us here if you have any questions in relation to this privacy policy.
Alternatively, you may contact Rohling at info@rohling.com.au.
POLICY EFFECT
We reserve the right to update this privacy policy from time to time, without any liability to you. Any changes will be published on our website, effective immediately upon such publication.
If you do continue to engage, deal, enquire of or interact with us or continue to access or use our website, you represent and warrant to us that you have accepted the terms of the privacy policy as amended.