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MANAGED SERVICES

Going live on a new system is not the finish line. Rohling’s Managed Services provide ongoing support for business-critical platforms after go-live. Managed Services covers application management, platform administration, configuration management, continuous improvement, release management and integration monitoring. Delivered by experienced consultants who understand both the technology and the environment it operates in.

Managed Services is the ongoing engagement model Rohling uses to deliver Application Management Services once a platform is live.

Our consultants understand both the technology and the sector context it operates in. That means support is grounded in how your organisation works, the obligations it operates under and the pressures it is managing – not just the platform itself.

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WHAT MANAGED SERVICES COVERS

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Application support - tiered support for TechnologyOne, Epicor FP&A, Epicor Senior Living, Microsoft Dynamics 365 and other platforms Rohling has delivered on
Platform administration and configuration - managing system settings, updates, user provisioning and access controls
Continuous improvement and enhancement - identifying and delivering incremental improvements post go-live
Release and update management - coordinating vendor-released updates with minimal business disruption
Reporting and analytics support - maintaining and evolving dashboards, data extracts and operational reports
Integration monitoring and maintenance - ensuring integrations continue to function as your environment evolves

WHEN MANAGED SERVICES ARE THE RIGHT FIT

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Managed services are most useful when the platform is already live, but the internal team does not want to carry every support, administration and improvement task on its own. That may be because specialist capability is difficult to retain, platform knowledge sits with too few people, or the organisation needs support that is more strategic than a helpdesk and more practical than periodic consulting.

The most common trigger is a go-live where the internal team lacks the depth to manage the platform on an ongoing basis without specialist support. This model works best when continuity matters. The goal is not just to resolve tickets, but to keep the platform stable, improve it over time and make sure support reflects the way the organisation actually operates.

Managed Services is the ongoing engagement model Rohling uses to deliver Application Management Services once a platform is live.

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Want to talk about ongoing support for your platforms?

Let's talk